At Kosmic Mantra, we strive to provide authentic products and meaningful spiritual guidance with the highest standards of quality and integrity. This Cancellation & Refund Policy outlines the terms governing order cancellations, returns, refunds, and consultation services. By purchasing products or services from Kosmic Mantra, you agree to the terms outlined below.

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1. Order Cancellation

Physical Products

Orders may be cancelled within 24 hours of purchase, provided the order has not yet been processed or shipped. Once an order has been dispatched, it can no longer be cancelled and will be subject to our return policy. To request a cancellation, please contact our support team as soon as possible with your order details.

Astrology Consultations

Consultation bookings may be cancelled up to 24 hours before the scheduled appointment. Cancellation requests received less than 24 hours before the appointment may not be eligible for a refund.

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2. Returns & Refunds for Products

We accept return requests for eligible products within 7 days of delivery. To qualify for a return:

• The product must be unused and in its original condition.
• The product must be returned in its original packaging.
• Proof of purchase or order confirmation must be provided.

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed using the original payment method.

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3. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or personalized products
• Products damaged due to misuse or improper handling
• Gift cards or promotional items
• Digital products or downloadable content
• Consultation reports already delivered

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4. Consultation Services

Astrology consultations, spiritual guidance sessions, and personalized recommendations are based on time, expertise, and preparation. As a result:

• Refunds are not available once a consultation has been completed.
• Refunds are not available for consultation reports that have already been delivered.
• If Kosmic Mantra is unable to provide the scheduled consultation, clients may choose between rescheduling or receiving a full refund.

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5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. To help us process your request quickly, please provide:

• Your order number
• Photographs of the item
• Photographs of the packaging (if applicable)

Upon verification, we may offer:

• A replacement product
• Store credit
• A refund, where applicable

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6. Refund Processing

Approved refunds are typically processed within 5–10 business days. The time required for funds to appear in your account may vary depending on your bank, payment provider, or financial institution. Kosmic Mantra is not responsible for delays caused by third-party payment processors.

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7. Shipping Charges

Shipping charges are generally non-refundable unless:

• The wrong item was shipped.
• The product arrived damaged or defective.
• The error occurred on our part.

Return shipping costs may be the responsibility of the customer unless otherwise stated.

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8. Refused Deliveries

Orders refused by the customer after shipment may be subject to return shipping fees, handling charges, or restocking costs before any refund is issued.

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9. Changes to This Policy

Kosmic Mantra reserves the right to update or modify this Cancellation & Refund Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.

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10. Contact Us

If you have questions regarding cancellations, returns, or refunds, please contact us: Kosmic Mantra
We are committed to providing fair, transparent, and customer-focused support while maintaining the integrity of our products and services.
Email: kosmicmantraofficial@gmail.com
Phone: +91-8448860663
Website: www.kosmicmantra.com
We are happy to assist with any questions regarding our services, products, or policies.