Cancellation & Refund Policy
We value transparency and customer satisfaction. Please review our cancellation, return, and refund guidelines for products, consultations, and services offered by Kosmic Mantra.
At Kosmic Mantra, we strive to provide authentic products and meaningful spiritual guidance with the highest standards of quality and integrity. This Cancellation & Refund Policy outlines the terms governing order cancellations, returns, refunds, and consultation services.
By purchasing products or services from Kosmic Mantra, you agree to the terms outlined below.
1. Order Cancellation
Physical Products
Orders may be cancelled within 24 hours of purchase, provided the order has not yet been processed or shipped. Once an order has been dispatched, it can no longer be cancelled and will be subject to our return policy. To request a cancellation, please contact our support team as soon as possible with your order details.Astrology Consultations
Consultation bookings may be cancelled up to 24 hours before the scheduled appointment. Cancellation requests received less than 24 hours before the appointment may not be eligible for a refund.2. Returns & Refunds for Products
We accept return requests for eligible products within 7 days of delivery. To qualify for a return:- The product must be unused and in its original condition.
- The product must be returned in its original packaging.
- Proof of purchase or order confirmation must be provided.
3. Non-Returnable Items
The following items are not eligible for return or refund:- Customized or personalized products
- Products damaged due to misuse or improper handling
- Gift cards or promotional items
- Digital products or downloadable content
- Consultation reports already delivered
4. Consultation Services
Astrology consultations, spiritual guidance sessions, and personalized recommendations are based on time, expertise, and preparation. As a result:- Refunds are not available once a consultation has been completed.
- Refunds are not available for consultation reports that have already been delivered.
- If Kosmic Mantra is unable to provide the scheduled consultation, clients may choose between rescheduling or receiving a full refund.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. To help us process your request quickly, please provide:- Your order number
- Photographs of the item
- Photographs of the packaging (if applicable)
- A replacement product
- Store credit
- A refund, where applicable
6. Refund Processing
Approved refunds are typically processed within 5–10 business days. The time required for funds to appear in your account may vary depending on your bank, payment provider, or financial institution. Kosmic Mantra is not responsible for delays caused by third-party payment processors.7. Shipping Charges
Shipping charges are generally non-refundable unless:- The wrong item was shipped.
- The product arrived damaged or defective.
- The error occurred on our part.
