At Kosmic Mantra, we are committed to ensuring that your orders are processed, packaged, and delivered with care. This Shipping Policy outlines our shipping procedures, estimated delivery times, and important information regarding order fulfillment. By placing an order with Kosmic Mantra, you agree to the terms outlined in this Shipping Policy.

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1. Order Processing

All orders are processed after successful payment verification. Orders are typically processed within 1–3 business days, excluding weekends and public holidays. Please note that during peak seasons, promotional periods, or unforeseen circumstances, processing times may be extended. Once your order has been shipped, you will receive a confirmation email containing tracking information (where available).

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2. Shipping Locations

We currently ship to a wide range of domestic and international destinations. Shipping availability may vary depending on the destination country, local regulations, and courier service coverage. If shipping is unavailable for your location, you will be notified during the checkout process or contacted by our support team.

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3. Estimated Delivery Times

Delivery times may vary based on your location and selected shipping method.

Domestic Shipping

• Standard Delivery: 3–7 Business Days
• Express Delivery: 1–3 Business Days (where available)

International Shipping

• Standard International Delivery: 7–21 Business Days
• Express International Delivery: 3–10 Business Days (where available)

Please note that delivery estimates are provided as guidelines and are not guaranteed.

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4. Shipping Charges

Shipping charges are calculated based on:

• Delivery location
• Package weight and dimensions
• Selected shipping method

Applicable shipping costs will be displayed during checkout before payment is completed. From time to time, Kosmic Mantra may offer promotional free shipping on eligible orders.

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5. Order Tracking

Once your order has been dispatched, tracking information will be provided via email whenever available. Customers can use the provided tracking details to monitor the status and progress of their shipment. Please allow up to 24 hours for tracking information to become active after shipment.

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6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in product prices or shipping fees unless otherwise stated. Kosmic Mantra is not responsible for delays caused by customs clearance procedures.

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7. Delivery Delays

While we strive to ensure timely delivery, delays may occasionally occur due to:

• Weather conditions
• Customs processing
• Courier service disruptions
• Public holidays
• High shipping volumes
• Events beyond our control

Kosmic Mantra is not liable for delays caused by third-party shipping providers or unforeseen circumstances.

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8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout. If an incorrect address is provided and the order has already been shipped, Kosmic Mantra cannot guarantee successful delivery or recovery of the package. Additional shipping charges may apply if reshipment is required.

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9. Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact our support team as soon as possible. To assist with investigations, we may request:

• Order number
• Tracking information
• Photographs of damaged items or packaging

We will work with the shipping carrier to resolve the issue and determine an appropriate solution.

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10. Partial Shipments

In certain situations, orders containing multiple items may be shipped separately to ensure faster delivery or due to inventory availability. If this occurs, you will be notified and provided with any relevant tracking information.

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11. Delivery Confirmation

Once a shipment has been marked as delivered by the carrier, responsibility for the package transfers to the customer. If you believe a delivered package is missing, please contact the shipping carrier and our support team for assistance.

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12. Changes to This Policy

Kosmic Mantra reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.

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13. Contact Us

If you have any questions regarding shipping, delivery times, or order tracking, please contact us: Kosmic Mantra
Email: kosmicmantraofficial@gmail.com
Phone: +91-8448860663
Website: www.kosmicmantra.com
We are committed to providing a smooth and reliable shipping experience while ensuring your orders reach you safely and efficiently.